When your wireless microphones come from Foveo, they have been set to record back-up audio files.
The wireless microphone transmitters (TXs) in your Foveo Funeral Streaming Kit have been set to record back-up audio files locally (when they are turned on and connected to the Receiver (RX)). These back-up files can be useful for restoring audio to the final recording, should the live stream be interrupted by a connection issue (due to failures in battery power or internet connection).
Your wireless mics and receiver are RODE Wireless GO IIs.
Here is how you can upload the audio recordings to a computer from the individual mic units .
1. Download and install Rode Central (go to https://rode.com/en/software/rode-central and click on Windows or Mac to Download the software for your computer.
2. Open the Rode Central app on your computer
3. Once Rode Central is installed, use one of the mic charging cables (USB-A to USB-C) to connect the first TX to your computer.
IMPORTANT:
A. If Rode Central asks you to update the mics (TXs), CHOOSE THE OPTION TO BACK UP ALL FILES ON THE DEVICE. If you do not choose "back up files," all recordings will be lost during the update.
A. If Rode Central asks you to update the mics (TXs), CHOOSE THE OPTION TO BACK UP ALL FILES ON THE DEVICE. If you do not choose "back up files," all recordings will be lost during the update.
B. If you update one or more of TXs or RX, please ensure all three units are updated to the same version of firmware. If you fail to do this, the mics will no longer work together.
C. After updating the TX units, you MUST manually re-enable the back-up recording feature (instructions).
4. When the audio files that are saved on the TX appear on the left side of the screen, click on the File Name that looks like it may be the recording you are looking for (it is likely the most recent recording) Listen to part of it to be sure, and then click on Export (in the top right corner).
5. Choose to export it as an MP3 file and click on the blue Export button.
We recommend exporting files to your Downloads folder (so it's easier to find and delete after).
We recommend exporting files to your Downloads folder (so it's easier to find and delete after).
6. If you are working with a Foveo Care Specialist to restore the audio, upload the file(s) you just downloaded to Foveo's Dropbox and send an email to support@foveo.org to let us know you've uploaded the files.
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