We understand livestreaming is an important way you help families to include others who cannot attend a funeral personally. Broadcast recordings are an important part of your service to them.
Foveo offers important recording management and access control features. Each is designed to give you maximum control over how long recordings remain available to guests, to provide families with ample time to download a personal copy, and to give you simple options for managing recordings that contain copyrighted music.
Guest Access to Recordings
Effective August 24, 2026, guest access to recordings through your funeral home’s website or obituary or broadcast pages will be limited to a maximum of 30 days following the broadcast. Your funeral home will be able to select a shorter access period based on its individual policies and preferences.
Family Access to Recordings
Family Account holders and funeral directors will be able to view and download recordings for 90 days following a broadcast. Before a recording is archived, Family Account holders will receive email reminders encouraging them to download a personal copy for their family history.
After 90 days, recordings will be archived. A copy of any archived recording can be obtained by special request. This process will apply to all recordings in Foveo's archive, which includes livestreams captured since September 2023. Recordings made before September 2023 are not available.
Recording Format Options
Effective September 1, 2026, your funeral home will be able to select one of two Recording Types that will be accessible for guests to view through its website. The two types are: the original full-audio recording and a new modified-audio version of the recording (with music selections muted).
Why We Made These Changes
For years, Foveo has maintained anytime access to every livestream recording. The need for enhanced access controls to manage livestream recordings emerged as a recent topic of interest and concern among funeral business owners. Our new access and format controls give funeral homes increased flexibility to manage recordings in the way that works for them. Visit our website to learn more about music copyright considerations related to funeral livestreaming.
Foveo remains committed to helping funeral professionals provide simple, refined online experiences for the families they serve and their online guests. That’s why we upgraded our tools for funeral professionals to better manage livestream broadcast recordings.
If you have questions about these changes please review the detailed Q & A information below or contact our DirectorCare team (directorcare@foveo.org).
Answers to Common Questions
What should I do before the changes take effect?
- Before August 24, 2026, we recommended you sign in to Foveo.app and navigate to Account > Settings in the left menu to verify your default Guest Access to the recording is set to 30 days or to modify that setting as appropriate.
- Between August 26 and September 1, 2026, we recommended you sign in to Foveo.app and navigate to Account > Settings in the left menu to verify which Recording Version will be shown to guests during the Guest Access period. It will be set to Original-Audio by default.
Guest Access: What You Should Know
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What is the default Guest Access period for my funeral home?
The default Guest Access period for your funeral home has been set to thirty (30) days. -
When does the 30-day access period begin?
The broadcast date is the first day of the 30-day access period. -
Can I change the Guest Access period set for my funeral home?
Sign in to Foveo.app as your Funeral Home Admin and navigate in the left menu to Account > Settings. -
Can the Guest Access period for a specific recording be changed individually?
Guest Access settings apply globally to all of your funeral home’s livestream recordings; however, individual exceptions can be made by sending a request to directorcare@foveo.org. -
Do the Guest Access changes apply to recordings made before August 24, 2026?
Yes. Access to all recordings older than 30 days will expire (if it hasn’t already).
Family Access: What You Should Know
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How will prior families be notified of the change?
At the end of August 2026, all Family Account holders (typically the Next of Kin) and their funeral directors will receive an email informing them that they have 30 days to download a personal copy of their recording. They will need to use their Foveo Family Account. They will also be invited to contact Foveo if they have questions about the process of downloading their recording. -
How can families obtain their Foveo Family Account information?
If the name and email address of the Next of Kin was entered by the funeral director into Foveo (as the Family Account) or into Tukios (as the Family Member designated as Next of Kin) before the livestream was added, that person would have received an email with their their own username and password for Foveo.app. If they have lost that information, you can find it in Foveo by clicking on the Family Name in the Streams > List view. -
How will Foveo inform and remind families that their access to the recording is limited to 90 days?
Yes, before the recording is archived, this information will be sent to them automatically in the following four email messages from your funeral home: 1. The initial message confirming the livestream has been scheduled; 2. The “thank-you for livestreaming” message sent following the broadcast; 3. A first reminder message sent 30 days before their access expires; 4. A second reminder message sent seven days before their access expires. -
When does the 90-day access period begin?
The broadcast date is the first day of the 90-day access period. -
What happens after the 90-day period?
At 90 days, the livestream recording will be transferred to a long-term storage archive, where it will remain indefinitely in the event that a family loses its personal copy of the recording. -
Do these Family Access changes apply to livestream recordings made prior to September 1, 2026?
Yes. This applies to all recordings in Foveo's archive, which includes livestreams captured since September 2023. Recordings made before September 2023 are no longer available. -
How can an archived recording be retrieved?
A request to retrieve and transfer the archived copy of a recording should be sent to support@foveo.org by either the Family Account holder or a representative of the Funeral Home on behalf of the family. There is no charge to retrieve an archived recording (in MP4 format) at this time.
Recording Format Options: What You Should Know
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How does a funeral home select which Recording Type (original or modified audio version) will be available for Guest access?
Sign in to Foveo.app as your Funeral Home Admin and navigate in the left menu to Account > Settings. -
What exactly will be muted in a modified-audio version of the recording?
All music will be muted from the recording to ensure it does not deliberately or inadvertently contravene any pertinent copyright laws. -
Can I modify the default setting for the Recording Type for a specific livestream recording?
Your funeral home’s Guest Access setting applies globally to all of its livestream recordings; however, exceptions can be accommodated by sending a request to directorcare@foveo.org.