Skip to main content

Foveo Quick Start Guide

  • Updated
 

Welcome to Foveo! You’ve joined a rapidly growing family of funeral businesses that recognize the value of simple, refined digital experiences for funeral professionals and the families they serve.

Guide Sections
A. What You Need to Live Stream
B. Scheduling a new Live Stream
C. Streaming a Funeral
D. Concluding a Live Broadcast
E. About Recordings

 


A. What You Need to Live Stream

To live stream, you need the following:

  1. Foveo.App account (username and password)
  2. Streaming Camera with microphone OR other audio source. This may be one of the following:
    1. Mobile device (with Foveo’s DirectorView™ app installed)
    2. Fixed camera/PTZ chapel camera (with Foveo IP Camera address and key set)
    3. Videographer or Church system (using RTMP)
  3. Internet Connection (8 Mbps upload speed recommended)
    1. 5G Wireless
    2. Wi-Fi6
    3. Ethernet

B. Scheduling a new Live Stream (watch video)

  1. Sign in to Foveo.App (opens to Streams > List view)
  2. Click on +Create (top left)
  3. Create new Family Account for Next of Kin (name, email, phone number) and Save.
  4. Proceed by adding Stream Details (Stream name, date, time, director, notes)
  5. Personalize the broadcast (add photo of deceased, date of death, obituary URL, etc.)
  6. Review Family Privacy settings (default for guest downloads set to OFF)
  7. Save (automatically sends guest registration link to funeral director and Next of Kin)

C. Streaming a Funeral

  1. Sign in to Foveo.App on a computer with Chrome browser (opens to Streams > List view).
  2. Find the Stream in List view and click on DIRECTOR button (right side) to open Director Panel.
  3. Set up Streaming Camera and microphones (see SimplicityCam™ instructions), and
    1. Sign in to DirectorView™ app on your mobile camera device (use Camera’s username).
    2. Tap on desired Stream in Calendar, then tap green Connect Camera button. Camera view will appear on device screen.
    3. Tap the Music Note button (in bottom right corner) OFF and then ON again.
      Important: If the four buttons appear at top of screen, your mobile camera is upside down.
  4. Return to DIRECTOR panel in Foveo.App, and Refresh Browser to load the Live Camera feed.
  5. Check Audio: Unmute the Live Camera feed, using the mute button in Live Camera viewer.
  6. Begin live broadcast: Click Go Live under Live Camera view, then select Immediately.
    1. Two new control buttons will appear under Broadcast Monitor on right side (Pause & End).
    2. There is a 20-second delay between Live Camera feed and Broadcast Monitor (no audio).
  7. Notes
    1. You can close your browser (Foveo.App) or the DirectorView™ app on your own phone during a live broadcast. It will not disrupt the live stream.
    2. If your Live Camera feed or Broadcast Monitor go black or freeze in Foveo.App, refresh your browser to restore your view and broadcast controls.
    3. You can play a video (as part of the broadcast for guests) before going live with your camera view. Click Go Live, then select “Play [video name]” (instead of ”Immediately”). Playing a video for online guests before, during or after a broadcast is ONLY available when controlling a Stream from the DIRECTOR Panel in Foveo.App.
    4. The DirectorView™ mobile app allows you to Start, Pause, and Stop broadcasts from your phone or tablet (sign in with your own username and password). It will not, however, allow you to play videos as part of the live broadcast (this must be done from a web browser, signed in to Foveo.App).

D. Concluding a Live Stream Broadcast

  1. Sign-in to Foveo.App.
  2. Find the Stream in the List view, and open the DIRECTOR panel (right side).
  3. Click on End Broadcast button (under Broadcast Monitor), then click Immediately.
    1. If you wish to play a video at the conclusion of the live broadcast (instead of ending Immediately), after clicking End Broadcast, click Play [video name] in dropdown menu. The video will play and the broadcast will automatically conclude at the end of the video. You may close your browser and pack up your mobile camera without disrupting the live stream.

D. About Recordings

  1. Access to live stream recordings never expires.
  2. The following users may view and/or download the recording of the original broadcast:

User Group

Access Requirement

View Recording

Download

Family Account Admin

Sign in to Foveo.app

Yes.

Yes.

Registered Guests

Register to view Live Stream and Recording

Yes.
Set Family Privacy settings to allow "View the Recording."

Yes.
Set Family Privacy settings to allow "Download the Recording."

Funeral Director

Sign in to Foveo.app (as Funeral Home Admin)

Yes.

Yes.

Note: If needed, it is possible for your Funeral Home Admin or a Foveo Care Team expert to upload an edited version of the broadcast recording after the live stream has ended.


Questions?
Our support specialists will be happy to help you. Please email support@foveo.org or call 1-877-936-8369 or +1-613-720-0556 (from outside long distance).

 

Related articles

Powered by Zendesk