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Streaming Quick Start Guide

  • Updated
Foveo's Funeral Experience Platform (FXP) is the easiest way for you to live stream for families and, at the same time, deliver meaningful, personalized guest experiences that reflect your special brand of service.



A. What You Need to Live Stream

To live stream, you need the following:

  1. A Foveo Account (username and password)

     
  2. A Streaming Camera (with external microphone or other direct audio source)
     
    1. Mobile camera device (smartphone or tablet with DirectorView™ installed)
    2. Fixed camera/PTZ chapel camera (with Foveo RTMP URL and key)
    3. Videographer or Church system (with Foveo RTMP URL and key)

       
  3. A Fast, Reliable Internet Connection (min. 10 Mbps upload recommended)
     
    1. 5G Wireless (cellular data)
    2. WiFi Network Connection (WiFi-6 preferred)
    3. Ethernet (wired network connection)

       

B. Scheduling a new Live Stream (watch video)

  1. Sign in to Foveo.App (opens to Streams > List view)
  2. Click on +Create (top left)
  3. Create new Family Account for Next of Kin (name, email, phone number) and Save.
  4. Proceed by adding Stream Details (Stream name, date, time, director, notes)
  5. Personalize the broadcast (add photo of deceased, date of death, obituary URL, etc.)
  6. Review Family Privacy settings (default for guest downloads set to OFF)
  7. Save (automatically sends guest registration link to funeral director and Next of Kin)

     

C. Streaming a Funeral

  • Set Up and Turn On your Streaming Camera
    a. Instructions for SimplicityCam™ (streaming from a mobile camera device)
    b. Instructions for Chapel Cams (i.e., PTZ cam using RTMP)
    c. Instructions for Videographers (i.e., pro camera operator using RTMP)
  • Connect your Mobile Camera Device
    • Launch DirectorView™ app and Sign In (using camera’s username and password).
    • Find and Tap on appropriate Stream in the Streams tab.
    • Tap on green Connect Camera button (at bottom). Camera view will appear on the device display. This is only visible to you right now. You are not broadcasting yet! You can now verify your audio and video connections.  
  • Check Your Audio
    • With a Web Browser (signed in to Foveo.app): 
      Return to the DIRECTOR panel and refresh your browser to load the Live Camera feed. You can unmute the Live Camera feed audio using the mute button (inside of the Live Camera view frame, top right corner).
    • With DirectorView™ mobile app (installed on another mobile device): 
      Sign in with your personal username and password. Tap on the appropriate stream and use the app controls to check the audio and also start and stop the live broadcast. Learn more.  

  • GO LIVE (to Start the Broadcast for Guests)

    With a Web Browser

    • Sign in to Foveo.App with your personal username and password. 
    • Navigate to Streams > List and click on the DIRECTOR button (right side of screen) to access the DIRECTOR Panel for the stream you wish to control or monitor.
    • Click the GO LIVE button (under the "Live Camera" viewer), then click Immediately. The broadcast in now live for guests.

      Important: Two new control buttons (Pause & End) will appear under the Broadcast Monitor in the DIRECTOR panel. You will notice a 20-second delay (approx.) between the Live Camera feed and the Broadcast Monitor view. The live stream audio can only be monitored from the Live Camera feed (the Broadcast Monitor has no audio).

    With DirectorView™ mobile app (installed on another device):

    • Sign in to the app with your personal username and password. 
    • In the Streams tab (Upcoming), tap on the desired Stream to test your audio, monitor a broadcast, and access the remote controls.
    • Tap on Go Live to start the live broadcast. Learn more.
       

D. Concluding a Live Stream Broadcast

  1. Sign-in to Foveo.App.
  2. Find the Stream in the List view, and open the DIRECTOR panel (right side).
  3. Click on End Broadcast button (under Broadcast Monitor), then click Immediately.
  4. To play a video at the conclusion of the live broadcast, instead of selecting End Broadcast > Immediately), select Play [video name] in dropdown menu after clicking End Broadcast. The video will play and the broadcast will automatically conclude at the end of the video. You may close your browser and pack up your mobile camera without disrupting the live stream.

E. About Recordings

  1. Access to broadcast recordings never expires. Learn more. 
  2. Funeral Home Admins may upload an edited version of the broadcast recording. Learn more.
  3. Funeral Directors and Families can view and/or download a broadcast recording as follows:

    User Group > Access Requirement > Permission to View? > Permission to Download?
    Funeral Director> Sign in to Foveo.app (as FH admin) > Yes > Yes
    Family Account Admin > Sign in to Foveo.app > Yes > Yes
    Registered Guests > Register for Broadcast > Yes* > No**

    * When the Family Privacy Setting that allows guests to "View the Recording" is toggled ON.
    ** There is no guest access to download recordings.   
     

GOOD TO KNOW
Tip #1 - Don't Stream Upside Down! On a mobile device, the camera controls appear horizontally at the bottom of the display screen. If those buttons are not on the bottom of the display, you are streaming upside down. Reorient the camera device to stream right-side-up.
Tip #2 - Check your Connection Speed in the Settings tab in DirectorView™. If you don't have a fast enough Internet connection to live stream, tap Record Offline and then "Start Recording" to record the ceremony for upload it later. 
Tip #3 - You can close your browser (Foveo.App) and/or the DirectorView™ app on your own phone during a live broadcast. It will not disrupt the live stream.
Tip #4 - Simply refresh your browser if your Live Camera feed, Broadcast Monitor, or broadcast control buttons freeze up in Foveo.App. It restores your viewers and your broadcast controls.
Tip #5 - You can play videos for guests at the start of a live broadcast by first clicking Go Live (to ensure the broadcast starts properly), then clicking the Pause Broadcast button and selecting “Play [video name]”. Learn how to upload and integrate videos for broadcasts here.
Tip #6 - When you Pause a broadcast, you must manually resume it by clicking the Resume Broadcast button (under the Broadcast Monitor). If you do not see the Resume Broadcast button , refresh your browser to access the Resume button (where the Pause Broadcast button was).
Tip #7 - The DirectorView™ mobile app ONLY allows you to Start, Pause, and Stop broadcasts from your phone or tablet (When you sign in to the app with your own username and password, you will have access to Start, Pause, and Stop broadcasts; however, you will not have the ability to integrate videos into the live broadcast. To play a video (at the beginning, during a break, or at the conclusion of a broadcast), you must control the broadcast from the DIRECTOR Panel in Foveo.app using a web browser. 
Tip #8 - The latest version of DirectorView™ no longer has a Music Note button. If there is a Music Note button in the bottom right corner of your mobile camera's display, tap it OFF and then ON again to get crystal clear audio. Be sure to update your app as soon as possible!


Questions?
Our support specialists will be happy to help you. Please email support@foveo.org or call 1-877-936-8369 or +1-613-720-0556 (from outside long distance).

 

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