Managing Livestream Recordings

When it comes to managing your livestream broadcast recordings, Foveo gives you flexibility and control over:

• Which version of the recording is available for guests to view; and
• How many days guests will have access to view it.
   

1. Select a Recording Version for Guest Access

Get started by deciding which version of a livestream broadcast recording your funeral home will make publicly available for guests to view after the funeral. There are two options:

1. Original Recording 
   The original broadcast recording with full audio captured during the service.
    
2. Modified Audio (Music Muted)
   A modified version of the recording in which music selections are muted.

The Modified Audio version of recordings is new to Foveo. Introduced in June 2026, it enables funeral homes to capably manage considerations or obligations associated with any copyrighted music which may have been captured while streaming and recording a funeral service. Learn more: Music copyright and funeral livestreaming.

To update your funeral home’s Recording Version:

1. Sign in to Foveo.app using a Funeral Home Admin account.
2. In the left menu, navigate to Account > Settings.
3. Scroll to the Recordings section (bottom of page).
4. Select Original Recording or Modified Audio (Music Muted).
5. Save your changes.

This setting determines which version of a recording will be offered by default to guests for viewing through your the funeral home’s website. This setting does not prevent the Family Account Holder or your funeral home from downloading the Original Recording during the 90-day access period.
 

Note: If the other version of the recording is required after a particular service, navigate to Streams > List and click on RECORDING (right side of screen) and then click Settings to change which version of that service recording is publicly available. 
 

2. Recording Access Periods

Your funeral home can decide how long online guests can access a livestream broadcast recording.  

Access Periods at a Glance

Note: The day of the broadcast counts as the first day of the recording access period.
 

A. Guest Access Period

By default, the Guest Access period for your funeral home's recordings is set to the maximum 30 days. This setting applies to all recordings. Your funeral home may choose to reduce the Guest Access Period for recordings. Here's how:

1. Sign in to Foveo.app using a Funeral Home Admin account.
2. In the left menu, navigate to Account > Settings.
3. Scroll to the Recordings section (bottom of page).
4. Change the number of days in the Guest Access Period field.
5. Save your changes.

Note: If a specific family or situation requires a different access period for a particular recording, please contact Foveo's DirectorCare™ Team at directorcare@foveo.org.
 

B. Family Access Period

The Family Account Holder and authorized funeral-home users can view and download the recording in Foveo for 90 days following the broadcast. The Family Account Holder is the person designated when the livestream is first scheduled. This is typically the next of kin or another family representative.

To download a recording, the Family Account Holder should:

1. Sign in to Foveo.app using the Family Account username and password provided by email.
2. Open the livestream details.
3. Locate the recording.
4. Select Download beneath the video player.
5. Save the MP4 file to a computer, external drive or secure cloud-storage account.

We strongly recommend that families download and safely preserve their own copy during this 90-day period. For additional instructions, see How to View or Download a Recording.
 

C. Funeral Home Access Period

Authorized funeral home staff can view and download the recording in Foveo for 90 days following the broadcast. This allows the funeral home to access the recording should the family require assistance in obtaining a copy of the recording file. For instructions on how to access recording files, see How to View or Download a Recording. 

D. What Happens After 90 Days?

At the end of the 90-day access period, the recording is transferred to Foveo’s long-term archive. It will no longer be routinely accessible through the Family Account or funeral-home account.

Archiving does not mean the recording has been deleted. It means Foveo may retrieve and transfer the recording file by special request.

3. Posted Messages Related to Recordings

A. For Guests: Immediately after the Broadcast Ends

Immediately after a livestream ends, the recording must be processed before it can be viewed on demand. Processing generally takes 20 minutes; however, times can vary depending on the length of the broadcast and the processing required. During this period, guests who attempt to access the broadcast recording will see the following message: 

The livestream broadcast has ended.
Once processed, the recording will be available here.
 

B. For Guests: After Access Expires

Once the Guest Access period selected by the funeral home has ended, the recording is no longer available to registered guests through the funeral home’s website, Foveo Broadcast Page or Tukios obituary page.

Guests who return to the page will see the following message:

Guest access to the broadcast recording has expired.
Questions? Please contact wecare@foveo.org.

Note: Expired Guest Access does not mean the recording has been deleted. The designated Family Account Holder and authorized funeral home staff may continue to view and/or download it through Foveo until the end of the 90-day period.

[INSERT SCREENSHOT: Guest Access expired message]

Guests who wish to view the recording after the Guest Access Period has expired may complete a formal request by which Foveo will contact your funeral home to coordinate approval with the next of kin. 
 

4. Messages sent to Family Account Holders

Foveo automatically sends email messages to the designated Family Account Holder before and during the 90-day access period. Your Funeral Home will also receive an archive reminder message when a family’s direct access is about to expire.

A. When Livestream is Scheduled

The Family Account Holder receives an email confirming that the livestream has been scheduled. This message includes:

• The livestream details;
• Information the family can share with invited guests;
• The Family Account Holder’s Foveo sign-in information; and
• Notice that the recording will be available for the family to view and download for 90 days following the broadcast.

[INSERT SCREENSHOT OR COPY: Livestream scheduled email]

B. One Day after the Broadcast

One day following the broadcast, the Family Account Holder will automatically receive a thank-you email from your funeral home. That message will: 

• Thank them for asking you to livestream the ceremony;
• Confirm the recording is available; and 
• Remind them to sign in to Foveo to download a personal copy before the 90-day access period expires.

[INSERT SCREENSHOT OR COPY: Post-broadcast thank-you email]

C. Thirty (30) days before Archiving

Thirty days before the recording is scheduled to be archived, Foveo sends the Family Account Holder and the funeral home’s Foveo Admin a reminder. The message:

• Identifies the livestream recording;
• States the date on which routine access will end;
• Explains that the recording will move to Foveo’s long-term archive;
• Encourages the family to download and preserve a personal copy; and
• Provides instructions for signing in and downloading the recording.

[INSERT SCREENSHOT OR COPY: 30-day archive reminder]

D. Seven (7) days before Archiving

Seven days before archiving, Foveo sends the Family Account Holder and the funeral home’s Foveo Admin a final reminder. The message:

• Identifies the remaining time;
• Repeats the download instructions; and
• Advises the recording will no longer be routinely accessible through Foveo.app.

[INSERT SCREENSHOT OR COPY: Seven-day final reminder]

Important: These emails can only be delivered if the correct name and email address for the Family Account Holder were entered when the livestream was scheduled. Funeral homes should confirm this information before saving each new livestream.
 

5. How to Request an Archived Recording

An archived recording may be requested by the Family Account Holder or a representative of the funeral home acting on behalf of the family.

Please send the request to directorcare@foveo.org and include the:

• Name of the deceased;
• Name of the funeral home (and location);
• Date of the livestream;
• The requester’s name and relationship to the family or funeral home; and
• The email address to which retrieval instructions should be sent.

There is currently no charge to retrieve an archived recording. Foveo may review this policy in the future if the volume or administrative demands associated with archived-recording requests become unmanageable. Any future change will be communicated before it takes effect.

Archived-recording retrieval is not immediate and can take up to 10 business days to complete. Whenever possible, families should download and safely preserve their personal copy of the recording during the 90-day access period .

Foveo’s retrievable archive includes livestream recordings captured since September 2023. 
Recordings made before September 2023 are not available.
 

Need Help?

If you have questions about recording settings, guest access, Recording Versions or archived recordings, please contact our DirectorCare™ Team at directorcare@foveo.org or submit a support request.