If you or the family would like to download a live stream recording, there are two easy ways to access the recording.
1. Family Access
Using the Family Account username and password they received after you booked their live stream, the Family Admin (Next of Kin) may sign in to www.foveo.app to view or download the recording. Upon signing in, they will be immediately presented with a view of the live stream recording. There is a Download button under the recording viewer.
Important: Family access to the recording never expires.
Note: If a Family Admin cannot find his or her username or password, please ask them to send a request to support@foveo.org.
2. Funeral Director Access
You can sign in to www.foveo.app with your funeral home's Super Admin username and password (this differs from the Admin's username and password).
Search for the Stream you wish to view or download in the Streams List view, and then click on the Recording button on the right side next to that stream.
You'll see one or more recordings posted there. The recording with Published noted in the top right corner is the one that is posted on the Memorial Page.
Under the bottom left corner of the recording, there is a Download button.