Background
When a funeral director creates a new live stream broadcast in Foveo.app, the Family Account holder (Next of Kin) automatically receives an email, confirming that their funeral director has arranged a live stream for them. It also includes a guest invitation link they can share with family and friends and their own Foveo username and password, so they can view and download the recording afterwards.
For Tukios Customers
When using Foveo One-Click™ to book a live stream in Tukios, to trigger the same automated message, you must first add a Family Member to the obituary record and also designate that person as the Next of Kin (i.e., the recipient of gifts and flowers).
After that, you can add a new livestream to a Service in Tukios and the Family Member you designated as Next of Kin will automatically receive an email with their own Foveo,app account credentials, allowing them to sign in and access the recording (and registered guest list, if applicable).
What if I forgot to add a Family Member first?
If you forget to add a Family Member before adding a live stream broadcast to a Service, you can still help them get access to the recording. Here's how:
1. Sign in to Foveo.app and navigate to Families (left menu).
2. Click +Create to add a new Family Account. Include the full name of the Next of Kin and email address. Click Save.
3. Return Families (left menu), find the new Family Account, and click on the Name to view their Account information. Note their Foveo.app username and password.
Important: Once you have created a new Family Account, you must associate it with the correct live stream.
4. Return to the list of Streams (Streams > List in left menu), and find the relevant stream record.
5. Scan to the right end of that Stream's line item in the List and click EDIT.
6. Edit the original live stream record by assigning it to the new Family Account you created (if necessary, start typing their name in the Family Account field to search for it).
7. Scroll to the bottom and click Save.
8. Send the new Family Account holder their new Foveo.app username and password, so they can view and download the recording themselves.