When creating a new Stream, DO NOT USE special characters in the 'Name of Deceased'. Using a "special character" (i.e., quotation marks, apostrophes, accented characters, etc.) in the Name of Deceased field can ultimately create a live stream connection issue.
We understand that preferred names and nicknames, in English, are typically surrounded by quotation marks when written with an individual's full or given name. We recommend using brackets.
OKAY TO USE
Brackets/parentheses ( ( ) ), periods ( . ), commas ( , ), hyphens ( - ). These characters will not affect the live stream connection process.
DO NOT USE Quotation marks ( " ), apostrophes ( ' ), colons ( : ), semi-colons ( ; ), accented characters ( ä, é, ô, ç ), Chinese characters ( 码 ), Cyrillic characters ( Љ ), similar characters, or symbols ( / ), etc. in the Name of Deceased field.
What if I create and save a new Stream with "special characters"? If you have already Saved a new Stream with a special character in the Name of the Deceased field, you will need to disable that Stream and +Create a completely new Stream in its place.
Important: Because it is a new Stream, the Registration Link will change and any guests who have already registered will need to be contacted and invited to register again, using the new link created for the new stream.
If it is necessary to use one or more special characters in a decedent's name, after the live broadcast is over, you can update the name of the decedent, so that it can be shown in the preferred manner for those viewing the recording.
The Reason for This Our funeral streaming platform uses a Zoom video engine because of its exceptional reliability. Zoom's naming conventions restrict the use of special characters to ensure Stream names are displayed consistently, without issues, across a wide range of different devices around the world.